Refund policy

Return & Refund Policy

We want you to love your Pink Buttercup & Co. order! 🌸 If there is an issue with your order, please contact us within 7 days of delivery so we can review your request.

Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us within 7 days of delivery and include your order number along with clear photos of the item and packaging. We’ll review the issue and work with you on an appropriate resolution.

Returns
Because Pink Buttercup & Co. works with multiple fulfillment partners, return eligibility and instructions may vary by product. Please contact us before sending any item back. Items returned without prior approval may not be accepted.

To be considered for a return, merchandise must be unused, unworn, unwashed, and in its original condition with any original tags or packaging.

Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return, including personalized or custom-made products, final-sale items, and certain personal-use items. Eligibility will be confirmed when you contact us.

Refunds
If a refund is approved, it will be issued to the original payment method. Your bank or card provider may require additional processing time before the refund appears in your account.

Order Cancellations
We begin processing orders as quickly as possible. Cancellation requests are not guaranteed once an order has entered processing or fulfillment.

Contact Us
Questions about your order or a return? Please contact Pink Buttercup & Co. through our store contact information and include your order number so we can assist you.